Legal

Terms of Service

Effective November 1, 2026. Last updated October 27, 2026.

If you had a Passes account before November 1, 2026, these Terms apply to you from December 1, 2026. If you buy a Pass between November 1 and November 30, 2026, they apply to you from that purchase.

1. About these Terms

These Terms are an agreement between you and Top Dish Inc. ("Top Dish", "we", "us"), c/o WeWork, 700 2 Street SW, Floor 19, Calgary, Alberta T2P 2W2, (403) 827-1747, hello@topdish.ca. They cover the Passes by Top Dish app, our website at topdish.ca, our emails, and every Pass we sell or issue, digital or printed (together, the "Services"). By creating an account, or by buying, claiming, activating or using a Pass, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.

2. Who can use Passes

You must be at least 13 years old to create an account. If you're under 18, you need a parent or guardian's permission to buy a Pass, and they're responsible for the purchase.

3. Your account

Give us accurate information and keep it up to date. Keep your login, and any sign-in codes we text you, to yourself. You're responsible for activity on your account. Tell us right away at hello@topdish.ca if you think someone else has used it. You can delete your account at any time in the app's settings.

4. How Passes work

What a Pass includes. A Pass lets you redeem one coffee drink at each participating café listed in the app for that Pass, while the Pass is valid. The 2027 Coffee Pass includes 50 coffees, one at each of 50 participating cafés. Some Passes, such as certain Corporate Passes, include extra benefits, as described on the Pass in the app.
The drink at each café. Each café sets its included drink, and it's shown on that café's page in the app and on our website. At many cafés it's a drip coffee. If you'd like a different drink there, such as a latte, you can pay the café the difference at the counter. The café sets that price.
Participating cafés. Cafés may join or leave during the year. The app always shows the current list.
Validity. Each Pass is valid for the period shown on it in the app. The 2027 Coffee Pass is valid from January 1 to December 31, 2027. Any redemptions you haven't used when a Pass ends, end with it.
Not a gift card or cash. A Pass is a right to specific drinks, not a stored dollar balance. It has no cash value and can't be exchanged for cash or credit. Statements about how much coffee a Pass is worth are estimates based on the cafés' regular menu prices for the included drinks.

5. 2027 launch offer

If you buy a 2027 Coffee Pass between November 13 and December 31, 2026, you can also redeem it at participating cafés from the day you buy it until December 31, 2026. Those 2026 redemptions don't use up any of your 2027 ones. Your 2027 Pass then runs from January 1 to December 31, 2027. The offer applies to Passes bought for yourself and to gifts, from the day the Pass is claimed.

6. Redeeming at a café

Redeem in the app while you're at the café: swipe to redeem, then show the live screen to staff. The screen shows how long ago you swiped, so staff can see it just happened.
Each Pass can be redeemed once per participating café. Once you swipe, that café's redemption is used, even if you don't collect your drink.
Screenshots, recordings and someone else's phone aren't valid. Staff may decline a redemption that isn't shown live in the app, or that was swiped earlier or somewhere else.
Redemptions depend on each café's hours and what it has available.

7. Cafés are independent businesses

Participating cafés are independently owned. They make and serve your drink and are responsible for its quality, food safety, allergens and service. Please ask café staff about ingredients and allergens. Top Dish isn't responsible for the cafés' products or premises.

8. Buying a Pass

Where to buy. You can buy a Pass in the app, on our website, or as a printed Pass at a participating café's counter.
Prices and tax. Prices are in Canadian dollars. GST and any other applicable taxes, and any shipping charge, are shown before you pay.
Payment. Payments are processed by our payment providers, Square and Stripe. We never see or store your full card number.
Delivery. A digital Pass is added to your account in the app right after payment, under the email you gave at checkout. If you don't have an account yet, sign in to the app with that email and the Pass will be there. A printed Pass is mailed by Canada Post lettermail (no tracking) to the Alberta address you give at checkout. We only ship within Alberta. It ships within 4 business days, and we'll email you when it does.
Receipt. Right after you pay, we email you a receipt with your order details and a link to these Terms.

9. Printed Passes

A printed Pass is a card with a one-time code. Scan or enter the code in the app to add the Pass to your account. Once a code is used, it can't be used again.
Printed Passes bought on our website have a shipping charge of $3 per order, shown at checkout.
Keep your card safe until you've activated it. We can't replace a card that someone else has already activated.
If your printed Pass doesn't arrive within 21 days of the shipping email, or arrives damaged, email us and we'll add a digital Pass to your account or refund you, your choice.

10. Gifts and Passes provided by organizations

Gifts. You can buy a Pass as a gift. We email a digital gift to the recipient with your note, and they claim it by signing in to the app with that email. A printed gift is mailed to the address you give. If you entered the wrong email, tell us before the Pass is claimed and we'll send it to the right one.
Gifts from businesses. Businesses and individuals can buy Passes for others, such as clients, staff or event guests. These may show the giver's name, logo, photo or message. Whoever claims a Pass into their account becomes its holder.
No transfers. A Pass you buy for yourself is yours alone. It can't be transferred, sold or resold. To give someone a Pass, buy a new one as a gift.
Corporate Passes and Industry Passes. If an employer, café partner or other organization provides your Pass, that organization decides who's eligible and pays for it. Only the organization can cancel its plan. If its arrangement with us ends, or you're no longer eligible (for example, you leave that job), the Passes it provides may end too.

11. Subscriptions

Some Passes, including Corporate Passes and Passes offered at partner rates through organizations, are paid monthly. This section applies to whoever pays: you, or the organization that provides your Pass.

Renewal. A subscription renews automatically each month until it's cancelled, and is billed at the start of each billing period.
When Passes arrive. Your first Pass arrives within 7 days of signing up, and a new Pass follows at the start of each month while the subscription is active.
Cancelling. Cancel anytime with the "Manage subscription" link in your subscription emails or receipts, or by emailing hello@topdish.ca. Cancelling takes effect at the end of the current billing period, and you keep that period's Pass until then.
Partner rates. A partner rate applies while your subscription stays active and you remain eligible. If you cancel and rejoin later, we'll apply the partner rate if it's still offered.
Price changes. We'll email you at least 30 days before a subscription price changes, and you can cancel before the new price takes effect.
Failed payments. If a payment fails, we'll retry it and let you know. If it still doesn't go through, the subscription may be cancelled.

12. Refunds

All sales are final. We don't give refunds for Passes or subscription periods, including unused redemptions or partial months, except:

if you were charged by mistake, for example twice for the same order, we'll refund the extra charge;
if a printed Pass doesn't arrive or arrives damaged, as set out in section 9.

This doesn't affect your rights under Alberta's consumer protection laws, including the right to cancel an online purchase for a refund if we didn't give you the information the law requires, or if a printed Pass isn't delivered within 30 days of the date we promised.

13. Reviews and content you share

You own the reviews, ratings and photos you post. By posting them, you give us a non-exclusive, royalty-free, worldwide licence to use, display and share them in the Services and in our marketing, including on our website and social media, and to show them to the café you reviewed. When we quote a review publicly, we don't include your full name. Reviews must reflect your own experience and must not be false, abusive or offensive. We may moderate or remove content that breaks these rules.

14. Fair use

Don't misuse the Services. That includes:

reselling Passes or Pass codes
sharing redemption screens or redeeming for someone else
scraping, copying or interfering with the app or website
mistreating café staff

We may suspend or close accounts and cancel Passes involved in misuse, without refund.

15. Ending your account

You can delete your account at any time in the app. Deleting it ends any Passes on it, without a refund. A subscription has to be cancelled separately (section 11). We may suspend or close accounts that break these Terms.

16. Our responsibility to you

We work to keep the Services running smoothly, but we provide them "as is" and can't promise they'll always be uninterrupted or error-free. To the extent the law allows:

we aren't liable for indirect or consequential losses
our total liability to you is limited to the amount you paid us in the 12 months before the claim

Nothing in these Terms limits rights you have under consumer protection laws that can't be waived.

17. Changes to the Services and these Terms

We may update the Services and these Terms. Changes won't reduce what's included in a Pass you've already bought. For significant changes, we'll tell you by email or in the app at least 30 days before they take effect. If you keep using the Services after that, the updated Terms apply. If you don't agree, you can cancel your subscription or delete your account before the changes take effect.

18. Governing law

These Terms are governed by the laws of Alberta and the federal laws of Canada that apply there. Disputes will be handled by the courts of Alberta.

19. Contact us

Top Dish Inc., c/o WeWork, 700 2 Street SW, Floor 19, Calgary, Alberta T2P 2W2 · (403) 827-1747 · hello@topdish.ca